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Welcome to Lawn Hero. These Terms and Conditions explain the rules for using our website, requesting quotes, booking our services, and working with our team.
By using our website, requesting a quote, booking a service, or engaging Lawn Hero, you agree to these Terms and Conditions.
Lawn Hero provides professional lawn care and outdoor maintenance services across New Zealand. Our services may include lawn mowing, garden maintenance, hedge trimming, weed control, lawn edging, green waste removal, and other related outdoor property services.
In these Terms, “Lawn Hero”, “we”, “our”, or “us” refers to the Lawn Hero business, website, team members, contractors, franchise operators, or service partners where applicable.
“You” or “your” refers to the customer, website visitor, property owner, occupier, or person booking or requesting our services.
You may use our website to learn about our services, request a quote, make an enquiry, or contact our team.
You agree not to misuse our website, attempt to damage its functionality, submit false information, copy our content without permission, or use the website for unlawful purposes.
We may update, change, suspend, or remove parts of our website at any time without notice.
Any quote or estimate we provide is based on the information available at the time. This may include property size, lawn condition, service requirements, access, photos, location, and any details you provide.
A quote may change if:
The actual property condition is different from what was described
The lawn, garden, or hedge is overgrown or requires extra work
Access is difficult, restricted, unsafe, or unavailable
Additional services are requested
Green waste removal or disposal is required but was not included
The job takes longer than reasonably expected due to site conditions
Incorrect or incomplete information was provided
We will aim to let you know about any price changes before carrying out additional work where practical.
Bookings are subject to availability, weather conditions, property access, staff availability, and operational requirements.
We will do our best to attend on the agreed service date and time. However, outdoor services may be affected by weather, traffic, equipment issues, safety concerns, or other circumstances outside our control.
If we need to reschedule, we will contact you as soon as reasonably possible.
To help us complete the service safely and efficiently, you agree to:
Provide accurate details about the property and required service
Ensure safe and reasonable access to the service area
Unlock gates or provide access instructions before our arrival
Remove vehicles, furniture, toys, tools, hoses, pet waste, and other obstacles from the lawn or garden area
Keep children and pets away from the work area while services are being completed
Let us know about hazards, fragile items, irrigation systems, hidden objects, uneven ground, or restricted areas
Ensure the property is suitable and safe for our team to work on
We may refuse, pause, or reschedule work if we consider the site unsafe, inaccessible, unsuitable, or significantly different from the information provided.
Outdoor areas vary depending on weather, soil condition, drainage, grass type, property maintenance history, weeds, pests, and other environmental factors.
While we take care when providing our services, we cannot guarantee specific lawn growth, colour, weed removal results, or long-term garden condition unless this has been agreed in writing as part of a specific service plan.
Some services, such as weed control, trimming, or mowing overgrown areas, may reveal underlying lawn damage, bare patches, uneven ground, pests, debris, or other existing property issues.
Green waste removal is only included where specifically stated in your quote, package, or booking confirmation.
If green waste removal is not included, grass clippings, branches, hedge trimmings, or other waste may be left on-site in a reasonable location.
Additional fees may apply for green waste collection, disposal, tip fees, large volumes, or unexpected waste.
Payment terms will be provided at the time of booking, invoice, or quote confirmation.
Unless otherwise agreed in writing, payment is due on completion of the service or by the due date stated on the invoice.
We may accept payment by bank transfer, card, online payment, or other approved payment methods.
If payment is late, we may:
Send payment reminders
Pause or cancel future services
Add reasonable administration or recovery costs where permitted
Refer overdue accounts to a collection agency if necessary
You agree to pay all agreed charges for services provided.
If you need to cancel or reschedule a booking, please contact us as soon as possible.
Cancellation or rescheduling fees may apply if:
You cancel at short notice
We arrive and cannot access the property
The site is unsafe or not ready for service
Required access instructions were not provided
The booking required special scheduling, travel, equipment, or team allocation
We will apply any cancellation or rescheduling fees reasonably and fairly.
Because our services are performed outdoors, weather may affect bookings.
We may reschedule or pause work due to rain, storms, high winds, extreme heat, unsafe ground conditions, poor visibility, or any situation that may affect safety or service quality.
We are not responsible for delays caused by weather or conditions outside our reasonable control.
We aim to provide reliable, professional, and high-quality lawn care services.
If you are unhappy with a completed service, please contact us as soon as possible and provide details, photos, or a clear explanation of the concern.
Where appropriate, we may inspect the issue, explain the outcome, offer a reasonable solution, or arrange corrective work.
Any concern should be raised within a reasonable time after the service is completed.
We take reasonable care when working on your property. However, we are not responsible for damage caused by:
Pre-existing property issues
Hidden objects in grass or garden areas
Poorly installed edging, irrigation, wires, cables, or fixtures
Rotten, weak, brittle, or unstable materials
Items left in the work area
Unsafe or poorly maintained surfaces
Normal effects of mowing, trimming, edging, or garden maintenance
Issues not disclosed to us before work begins
You must tell us about any delicate, valuable, hidden, or high-risk items before service starts.
If you believe we have caused damage, you must notify us promptly and allow us a reasonable opportunity to inspect the issue.
To the maximum extent permitted by law, Lawn Hero is not liable for indirect, incidental, special, or consequential losses, including loss of income, loss of use, loss of opportunity, or loss of enjoyment.
Nothing in these Terms limits your rights under New Zealand consumer law where those rights cannot legally be excluded.
Where we are legally responsible for a loss, our liability will be limited to the reasonable cost of re-performing the relevant service or the amount paid for that service, unless the law requires otherwise.
If you are a consumer under New Zealand law, you may have rights under the Consumer Guarantees Act 1993 and other applicable laws.
Nothing in these Terms is intended to limit, exclude, or modify any rights you have that cannot legally be limited, excluded, or modified.
From time to time, Lawn Hero may offer promotions, packages, discounts, or seasonal deals.
Promotions may be subject to specific conditions, service areas, minimum charges, expiry dates, booking availability, or property suitability.
We may change or withdraw promotions at any time, unless you have already confirmed a booking under specific agreed terms.
Some Lawn Hero services may be provided by local franchise operators, contractors, or service partners.
If your enquiry or booking is assigned to a local Lawn Hero provider, your service details may be shared with them so they can respond to your enquiry, provide a quote, or complete the service.
All Lawn Hero providers are expected to deliver services professionally and in line with our brand standards.
With your permission, we may use photos, reviews, testimonials, or feedback for marketing purposes, including on our website, social media, advertising, or printed materials.
We will not intentionally publish private personal information such as your full address without your consent.
Before and after photos may be used for quality records, customer communication, or promotional purposes where appropriate.
All content on the Lawn Hero website, including text, graphics, images, logos, icons, design elements, and branding, belongs to Lawn Hero or its licensors unless otherwise stated.
You may not copy, reproduce, modify, distribute, or use our website content or branding without written permission.
Your use of our website and services is also covered by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect your personal information.
Our website may include links to third-party websites, booking tools, payment providers, maps, social media platforms, or other external services.
We are not responsible for the content, security, availability, or privacy practices of third-party websites or services.
We may update these Terms and Conditions from time to time.
The latest version will be available on our website. The “Last updated” date at the top of this page will show when the Terms were most recently changed.
By continuing to use our website or services after changes are published, you agree to the updated Terms.
These Terms are governed by the laws of New Zealand.
Any disputes will be handled in accordance with New Zealand law and, where appropriate, through reasonable discussion, mediation, dispute resolution services, or the New Zealand courts.
If you have any questions about these Terms and Conditions, please contact us:
Lawn Hero
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Website: [Insert Website URL]
Address: [Insert Business Address, if applicable]